You'll start by booking a consultation to discuss your needs and goals. After that, we’ll send you a customized proposal. Once the proposal is approved, it’s turned into a formal contract for review and signature. As soon as the contract is signed, we’re ready to get started.

Once we agree to work together, we’ll schedule a kickoff call to clarify goals, priorities, and tools to be used.

You’ll be matched with the team member best suited to your needs. For long-term clients, the first 30 days focus on setting milestones, establishing communication routines, and delivering initial tasks with regular updates.

For short-term projects, we complete and return the requested deliverables by the agreed-upon deadline.

Yes, although 95% of our clients prefer hourly support, we’re happy to explore a custom package based on your specific needs.

We have a list of platforms we regularly work with available upon request. However, our team is quick to learn new tools and software, thanks to our experience across a wide range of industries.

We typically use Google Drive, Google Docs, or OneDrive to share files with clients.

Yes. We’re happy to adapt to your systems or make suggestions based on efficiency. If a specific tool is required, we’ll ensure proper setup and access permissions.

Generally, no. Our work is performed remotely using shared-access platforms. If a specific tool requires installation, we’ll address it during your consultation/onboarding.

Not at this time. While we are open to meeting in person when possible, all core services are 100% remote by design.

Our main office is based in Illinois, and we operate during standard business hours in Central Time.